Delivery Policy

*Enjoy free delivery within South Africa to you on most orders over R1800...anywhere - except informal settlements & remote areas where courier is not available ... please call us about those rates and we will try & assist you with a transport quote. Please note that if there is a Pudo (Courier Guy) Locker close to you – then your parcel will be sent there & you will receive a special code when it ready to collect from the Locker.
For certain large Items & heavy item orders (+10kgs) an extra fee of R350 – R550 will be due. We will email you a proforma which must be settled prior to release of goods.
For exceptionally heavy / bulk orders, or deliveries in remote areas, we may contact you to arrange alternative shipping solutions. In these exceptional cases, where standard courier rates are not viable, we will do our best to quote and arrange the most affordable shipping option for you.

Please note that we do not deliver to Informal Settlements or Farms If there is no Pudo or courier drop off in the area and allow a little extra time for deliveries to small rural towns.

Please note that we will contact you when your order for in-store collection is ready. Just like all orders, they need to be picked and processed before we can release the goods to you.
Please do not send drivers or couriers to collect orders before we have sent you a notification that your order is ready to collect.

The legal stuff ....

Products purchased through the Powertool Repairs website will be delivered to a Pudo locker closest to you or if unavailable a physical address. As soon as your order is dispatched, we will send you a confirmation email with tracking details.

Deliveries will be performed by a courier company nominated by Powertool Repairs.
The delivery service is available weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and to provide a valid form of identification when your order is delivered.
If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, either Powertool Repairs or the courier company, acting on our behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company.

Powertool Repairs is not liable for any incorrect order or delivery where you make an error in the information that you provide to us e.g. if you provide the incorrect delivery address or submit an incorrect order. If you do not provide a valid physical address for delivery, Powertool Repairs may cancel your order and refund the purchase price. It may also not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and will arrange for delivery to a different delivery address.
We take all reasonable steps to ensure that your ordered products are delivered within 3-7 business days. While Powertool Repairs will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery time frames, you accept and agree that Powertool Repairs will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of Powertool Repairs, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.
Powertool Repairs delivers the products in standard packaging. You understand and accept that the packaging of the products offered on Powertool Repairs website (e.g. bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you.
You are always welcome to contact us between 8 & 4.30on +27214482620 for any questions you have.